July 20, 2004

Virtual Reference Course

Anytime, Anywhere Answers: Building Skills for Virtual Reference "is a training curriculum that addresses core competencies—the critical skills, abilities and aptitudes—for library staff providing virtual reference services. The curriculum was created for the Statewide Virtual Reference Project by Mary Ross and Daria Cal, Seattle Public Library, assisted by Emily Keller, a student at the University of Washington Information School."

The great thing about this resource is that you don't have to register to see a lot of the terrific material that's been prepared for the course. A few of the several PDF files available include core competencies for virtual reference, tips for using chat, and how to efficiently set up your desktop. Your federal tax dollars (LSTA) at work.
[from the virtual reference blog lbr]

Posted by leita at July 20, 2004 09:19 AM to category Tutorials